Featured Member Profile

Featured Member Profile

Clint Banda - Account Manager, Booking.com


 

Q: How did you get started in the Hospitality Industry?
A: Fresh out of high school and looking for a new challenge I enrolled in the Hotel & Restaurant Administration program at SIAST in Saskatoon. This sparked my passion for the hospitality industry and led me through various operations and management roles in Saskatchewan and Alberta with independent as well as branded properties.  Eventually making the move out to Vancouver in 2006.

Q:What are you doing now, and what is your favorite part about it?
A:For the past 4 years I have been an Account Manager with Booking.com working on Vancouver, Lower Mainland, and Whistler markets. The role has provided me with a great learning environment for both Revenue Management and Sales.

While the transition has been challenging it has been an exciting change. It has given me the opportunity to follow my passion for Revenue Management while working with a broad range of property brands and types of all sizes.


Q:Why is being involved in HSMAI important to you and/or what is the benefit to being part of HSMAI?
A:HSMAI has been an important part in connecting me to the hospitality community in Vancouver and British Columbia while also growing my Revenue Management knowledge through the local education events and the Revenue Optimization Conferences. I've also recently received my CRME designation and am excited to continue my growth through HSMAI.

Q:When you aren’t at work, what do you like to do for fun?
A:I feel spoiled to live in Vancouver!While I love travel, there is no better place to spend the summer than in Vancouver! Whether it is biking the seawall, lounging at English Bay or enjoying one of our many beaches ... the only thing limiting fun here is time!


 

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

 

 

Previously Featured Members 

Nereida Morales, Regional Revenue Manager, Westmont Hospitality Group

 

 

Q: How did you get started in the Hospitality Industry?
A: The first step I took towards beginning my career in hospitality was enrolling in the Hotel and Restaurant Management diploma program at Humber College, Toronto. During the two year program I had the opportunity to fulfill two co-op placements, both of which were at the Sheraton Gateway , executing roles in Front Office, SPG Coordinator, and HR assistant. This experience solidified my enjoyment for the industry.

Q:What are you doing now, and what is your favorite part about it?
A: Presently, I hold the role of Regional Revenue Manager for Westmont Hospitality Group in which I revenue manage multiple assets in Western Canada. Additionally, I am also grateful to be a term instructor at Vancouver Community College whereby I teach revenue management and Revenue Analysis in the Hospitality Bachelor Degree program. Each position comes with its own rewards.

My favourite part about being a revenue manager is measuring the results of strategies implemented. I get to work with great teams that provide insightful discussion, debate, and passion for success “in the numbers.” In turn, being an instructor allows me the opportunity to facilitate learning in a discipline I love. The most rewarding aspect of teaching is contributing to student’s “aha moments” and seeing their interest for revenue management grow.


Q:Why is being involved in HSMAI important to you and/or what is the benefit to being part of HSMAI? 
A:My HSMAI membership is critical to keeping my revenue management knowledge fresh and current. Having access to articles, tools, conferences, certifications. and colleague insights is most important. The relationships I have built with members has helped bridge the gap between academia and industry.

Q:When you aren’t at work, what do you like to do for fun?
A: I love to take advantage of the great perks we get in our industry! Travelling and experiencing wonderful establishments - at great rates! I also enjoy swimming at the YMCA and exploring hiking trails.

 

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

 

Sheri-Lynn Walker, Revenue - Atlific Hotels



Q: How did you get started in the Hospitality Industry?
A: Like any good teenager from a small town, I spend my weekends hanging out at the local Tim Hortons. Finally one day the owner (who was an associate of my parents) said if I was going to be in his store so much with my friends, I might as well get paid for it! So my very first job at age 15 was making large Double Doubles and Chocolate Dips!

I joined the world of hotels when I was in university. Working Night Audit gave me a chance to work at night and take classes during the day. It was there that I found my calling and I have never looked back. 

Q:  What are you doing now, and what is your favorite part about it?
A: Currently I am working with Coast Hotels as the Director, Revenue Strategy & Central Reservations. I would have to say that my favourite thing has been having the opportunity to develop the Revenue Management culture within our brand. Working at all levels in the organization together to have impact on our success through training and development, and really just by working together with one goal in mind - to be the best we can be and to have fun doing it. 

Q:  Why is being involved in HSMAI important to you and/or what is the benefit to being part of HSMAI?
A:  As we have developed our RM Team over the past few years I have come to rely on the HSMAI resources extensively. Our Cluster Revenue Managers and myself have all received recognized designation in Revenue Management through the CRME certification. We have found there are training opportunities at a number of levels that often aren't typically easy to come by such as the GDS session which hugely benefitted our Distribution Team. We also turn to the website learning resource centre on a regular basis for material that we can use in our ongoing training. The opportunities for development in areas such as Sales, RM, Marketing, Distribution abound and there is always something that I can encourage one of the team to take advantage of.

Q:  When you aren’t at work, what do you like to do for fun?
A:  I like to consider myself a bit of an explorer and love to go on new adventures with my husband - be it an afternoon spent discovering a new neighbourhood in order to hunt down the best ice cream, coffee or pizza, or vacationing in some far flung place like Estonia - I'm just happy to be learning and discovering something new. Oddly enough I am also quite content to be at home where I love to bake as a stress release - much to the joy of the office who I sometimes believe try to stress me out just so they can get a carrot cake!