presented by Andrew Czaplewski, Ph.D. University of Colorado, Colorado Springs
11:30am |Registration/Networking12:00pm | Lunch and Program
Customer experience is the new competitive battlefield and the most effective way to differentiate your business in the marketplace. If your organization sells and markets an intangible service, the core of your business is People, Process and the Tangible Cues customers use to form their opinions. Drawing on concepts from positive organizational behavior and customer experience management, this program will provide you with three key take-aways: