But how can we as hospitality businesses apply this
seemingly obvious principle into our own day-to-day interactions with
customers? In February's HSMAI Boston Chapter event, world-renowned keynote
speaker Stan Phelps shares the key ingredients of creating signature added
value.
An IBM
Futurist, TEDx Speaker and Forbes Contributor, Stan Phelps has spoken at over
250 events, on every inhabited continent, in over a dozen countries for Fortune
100 brands such as IBM, Target, ESPN, UPS, GlaxoSmithKline and Citi.