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Recovery Conversations: MGM National Harbor’s Sheila Hession
By Kaitlin Dunn, Writer, Hospitality Sales & Marketing International (HSMAI)

It has been approximately one year since COVID cases first started popping up in the United States, changing life as we know it. Sheila Hession, executive director of sales at MGM National Harbor in National Harbor, Maryland, didn’t see her job start to change until March, and it has been a whirlwind since then. Recently, she spoke with HSMAI about her story of recovery, her plans for the upcoming year, and some insight into who she is.  

What has your experience been like over the past year?

At the end of February 2020, we were set up for an amazing year. Then, on the first Monday of March, we got a call from a healthcare group asking to move their end-of-March program to later in the year. Two days later we were inundated with calls from additional meeting planners. We closed the resort on March 15 and my team of 16 was dropped to two, with the rest furloughed. For the next few months, it was just myself and my director of catering and conference services Read more

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In each issue of Insights, HSMAI features articles from its Global Coronavirus Resources Center. This resource is an accumulation of HSMAI insights, customer insights, and tools for hospitality professionals who are navigating the changing industry landscape during the COVID-19 pandemic. As part of this initiative, HSMAI has produced six Confronting Coronavirus Webinars that provide thought leadership on how hospitality sales, marketing, and revenue optimization professionals can overcome challenges and prepare for what is ahead. All six webinar recordings are now available online.

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