HSMAI PERSPECTIVE: Tackling the Talent Crisis, One Step at a Time
By Robert A. Gilbert, CHME, CHBA, President and CEO, Hospitality Sales & Marketing Association International (HSMAI)
By now, none of us are strangers to one of the biggest challenges we’re currently facing in the hospitality industry: recruiting and retaining good talent. We are in the people business and making sure we provide the best experiences for guests starts with making sure we have a strong (and happy) team in place to drive business forward.
HSMAI and the HSMAI Foundation are dedicated to providing resources that inform our members about industry talent trends and help guide actions that assist in hiring, retaining, and developing team members. This year, the Foundation released the State of Hotel Sales, Marketing, and Revenue Optimization Talent: 2020-2021 special report, which identifies the macro trends on how the pandemic impacted where we are today and features insights on where we go from here. Read more...