Founder, Adventure Experience
Few industries are seeing the level of disruption experienced by the Hospitality industry today. New technologies. Startups. Marketing to new and vastly different groups. The stress and pressures accompanying these changes can slowly build, impacting your teams in ways you wouldn’t expect, or sometimes, even recognize. Suddenly, teams start to fail. People leave. Profits fall.
Having worked as a Swift-water Rescue Instructor for years, I’m no stranger to stressful work environments. My question is, “Can the tips and tricks my teams used running rescue scenarios at the bottom of a 1,000ft river gorge apply to your workplace too?”
Helpful tools like:
- A leadership model for new managers.
- Bomb-proof communication strategies.
- Recognizing and dealing with flawed decision-making.
- Two words that allow you to take control of any stressful confrontation.
Let’s have some fun unpacking the psychology of how people think, act and make decisions under stress, along with some hair-raising examples of the above principles and solutions being put into practice.
Your June HSMAI lunchtime just became a little more exciting than usual...