The New Guest Experience

When:  Jun 17, 2020

presented by
Konstantin Kotchadze
Sales Director
Jill Boegel
Vice President of Sales
Shiji Group, North America

Learn how online reputation trends have changed in your market and globally in light of Covid-19, how your hotel can maximize downtime and prepare for the new guest expectations and experience.

  • Online Reputation Trends (Global and San Diego Market)
    • Global Review Index
    • Semantic Analysis
    • Management Response
    • Review Volume and Sources
    • Monitoring guest feedback specific to COVID-19
  • Maximizing Downtime and Getting Ready – Best Practices
    • Management Responses
    • Workflows and Processes
    • Aligning with Marketing
    • Competitive Landscape
  • The New Guest
    • Customer Experience and Expectations
    • Customer Perceptions
    • Consumption Patterns
  • Preparing for the New Guest
    • Meeting new expectations thru technology
    • Exceeding Guest Expectations with less staff and reduced budgets

CLICK HERE to register


San Diego Zoom Meeting
San Diego, CA


Julie Parent
(219) 759-2436