Ms. Jackie Douglas

HSMAI AsiaPacific

Contact Details

HSMAI AsiaPacific


Jackie is a Digital strategist with over 15 years experience creating and improving digital products and sales and service procedures to improve customer experience. Jackie is passionate about creating the best quality customer experience on consumer and mobile sites, contact centres, and apps. She is highly experienced in leading multi-channel product strategy, website development, online distribution, channel management, customer experience definition and development, mobile strategy development, social media, launching existing online products in new markets, business process automation, system implementation and program/ project management. Specialties: *Online and Mobile Technology, Ecommerce and Distribution strategies *Digital product management and customer experience specialist with over 15 years experience in Australia/ Pacific and UK/ Europe in Retail and B2B channels *Business Improvement strategies - transforming products and businesses using digital tools *Senior Management -Travelocity UK; TravelCLICK and Qantas *Extensive Product and system Development experience - Online and Offline; *Change Management expertise across multiple countries/ cultures/ business lines; *Effective communicator, building relationships across functions, businesses, countries; *Project/ Program Management *Stakeholder management and effective collaboration